Store Policies

Processing Time

All products are handcrafted in small batches with care. Please allow 3–5 business days for your order to be processed before shipping. During sales, holidays, or new product launches, processing times may be slightly longer.

Shipping

Once your order has shipped, you will receive a tracking number via email. Shipping times are determined by the carrier and are separate from our processing time.

We are not responsible for shipping delays, lost, stolen, or damaged packages once they have been accepted by the shipping carrier. If your package is lost or delayed, please contact the carrier directly using your tracking information.

Returns & Exchanges

Due to the nature of our handcrafted skincare products, we are unable to accept returns or exchanges on opened or used items.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the product and packaging so we can make it right.

Natural Products

Our products are handcrafted using natural ingredients. Because of this, color, texture, and scent may vary slightly from batch to batch. These natural variations do not affect the quality or performance of the product.

Allergy & Patch Testing

Please review the ingredient list carefully before purchasing. We recommend performing a patch test before first use by applying a small amount to the inside of your wrist or forearm and waiting 24 hours.

Discontinue use if irritation occurs. If you have known allergies, sensitive skin, are pregnant, or are under the care of a physician, consult your healthcare provider before using products containing essential oils.

Temperature & Elevation Notice

Our products are made with natural ingredients and do not contain synthetic stabilizers, so they may respond to changes in temperature, altitude, and air pressure during shipping.

During periods of high heat, products may soften or melt. In addition, changes in elevation or air pressure—such as those experienced during air transit or delivery to higher elevations—may occasionally cause minor leakage from bottles or jars. This is a normal occurrence and does not affect the safety, quality, or performance of the product.

If your product arrives softened, allow it to return to room temperature before use. If desired, you may refrigerate it (not liquids) for 15–30 minutes to help restore a firmer consistency. We recommend opening products carefully after delivery, especially if they have traveled through extreme temperatures or elevations.

Product Information

Our products are intended for external use only and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.

Contact Us

If you have any questions about your order or our products, we'd love to hear from you. Please reach out through our contact page or email us, and we'll get back to you as soon as possible.