Are your products all natural?
Yes! We carefully formulate our products using thoughtfully selected natural ingredients. We believe in creating products that are effective without relying on unnecessary toxins or harsh chemicals.
Are your products safe for sensitive skin?
Many of our products are formulated with gentle ingredients, but every person's skin is unique. We always recommend performing a patch test before using any new skincare product, especially if you have sensitive skin or known allergies.
Are your products handcrafted?
Absolutely! Every product is handcrafted in small batches to ensure quality, freshness, and consistency. Our products are also made in small batches - some made to order - so a slight variance in product to product may occur.
Do you use synthetic fragrances?
No. We scent our products with essential oils and naturally derived ingredients whenever possible.
Are your products cruelty-free?
Yes! We never test our products on animals.
Do you offer custom products?
Yes! Because we make our products in small batches, we're able to customize select products. If you're looking for a specific scent, ingredient modification (such as no almond oil in our PM Repair), or a special order, please contact us—we'd love to see if we can help.
Orders & Shipping
How long will it take to receive my order?
Most orders ship within 3–5 business days. During holidays or product launches, processing times may be slightly longer.
Where do you ship?
Currently, we ship throughout the United States.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
Can I change or cancel my order?
If your order hasn't been processed yet, please contact us as soon as possible. We'll do our best to accommodate your request.
Returns & Exchanges
Do you accept returns?
Due to the nature of our skincare and personal care products, we cannot accept returns on opened or used items.
If your order arrives damaged or there's an issue with your purchase, please contact us within 7 days of delivery so we can make it right.
Ingredients
Where do you source your ingredients?
We work hard to source high-quality ingredients from trusted suppliers who share our commitment to quality and sustainability.
Do your products contain parabens or phthalates?
No. We formulate our products without parabens, phthalates, or other unnecessary ingredients.
Are your products environmentally friendly?
Yes! Caring for the earth is one of our core values. We strive to use environmentally conscious ingredients and packaging whenever possible.
Bug Spray
Does your bug spray really work?
It does! Our bug spray was originally created for our own family and has been used for years on camping trips, hikes, backyard evenings, and outdoor adventures. It's become one of our most-loved products.
What ingredients does it use?
Our bug spray is made with plant-based ingredients and essential oils that help naturally repel insects while leaving behind a fresh, pleasant scent.
Is it safe for children?
Our bug spray is made with natural ingredients, but because essential oils may not be appropriate for all ages, we recommend consulting your pediatrician before using it on young children.
General
Why choose Rooted in Love?
Because we believe what you put on your body and bring into your home matters. Every product is made with intention, handcrafted in small batches, and created with ingredients we feel good about using on our own family.
How can I contact you?
We'd love to hear from you! Visit our Contact page or send us a message through our website or social media, and we'll get back to you as soon as possible.